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Terms & Conditions

ATTENTION! By placing an order in the www.coinslv.com online store, You hereby confirm that you have read and accepted the terms and conditions of this Distance Contract.

This Distance Contract is concluded between: the Seller — the owner of the www.coinslv.com online store (COINSLV.COM), and the Buyer — any person who places an order and makes a purchase in the www.coinslv.com online store.

Terms Used:

  1. Distance Contract — a contract concluded between the Seller and the Buyer on the purchase of goods, which determines the rights, obligations, and responsibilities of the parties.
  2. Online Store — the Seller's website www.coinslv.com with a built-in shopping platform for sales purposes.
  3. Shopping Cart (My Cart) — the Items chosen by the Buyer on the www.coinslv.com website which the Buyer wants to purchase and confirms by clicking on the "Order" button next to the Item.
  4. Client — any physical or legal person who visits the www.coinslv.com website.
  5. Rules — the rules of the COINSLV.COM website and the terms of the Distance Contract.
  6. Password — the combination of letters and/or digits chosen by the Buyer during registration with which the Client confirms their identity and undertakes not to disclose or hand over to any Third Parties.
  7. Order — the Shopping Cart completed by the Buyer and sent to the Seller in accordance with the terms of the Distance Contract, including a filled-in attributes form, on the basis of which the Seller issues an Advance Bill to the Buyer.
  8. Registered Client — any person who is registered on the www.coinslv.com website.
  9. Attributes Form (Data Form) — information that the Buyer provides about themselves by registering as a client or when making an order.
  10. Buyer — any physical or legal person who orders Items from the Online Store.
  11. Items — products offered for purchase in the Online Store.
  12. Third Party — any person who is not a party to this Distance Contract.

1. General Provisions

  • 1.1. Anyone can purchase Items in the Online Store. The Buyer has the right to choose and buy products in the Online Store both as a registered or non-registered client.
  • 1.2. The Distance Contract comes into force at the moment when the Buyer has chosen Items in the Online Store and sends the Shopping Cart to the Seller by clicking on the "Order" / "Place Order" button.
  • 1.3. The Buyer does not have the right to order products in the Online Store if they have not read and agreed to the terms and conditions of the Distance Contract. If the Buyer places an Order, it is deemed that the Buyer has read the Distance Contract and agrees to its terms and conditions without any objections.
  • 1.4. The Seller reserves the right unilaterally and without prior warning to make changes to the Distance Contract. The terms of the Distance Contract in force at the moment of the purchase are applicable. The Buyer must read the Distance Contract every time they make an Order.
  • 1.5. The Seller has the right without prior warning to limit the offers available or void the Buyer's registration if the Buyer uses the Online Store violating the Terms or tries to harm the stability or security of the Online Store.
  • 1.6. The Seller has the right to temporarily or permanently terminate the Online Store operation without prior warning by placing a corresponding notification on the www.coinslv.com website, provided that all Orders received before the notification are fulfilled.
  • 1.7. Images of Items have an informative nature only.

2. Commercial Offers and Unsubscribing

  • 2.1. Every visitor of the Online Store has the right to subscribe to receive commercial information by clicking on the "Subscribe" button, filling in, and sending their e-mail address.
  • 2.2. Anyone who has subscribed to receive commercial information has the right to unsubscribe at any time by sending an e-mail to [email protected] or by clicking the link at the end of any commercial newsletter.

3. Registration and Processing of Personal Data

  • 3.1. While purchasing Items in the Online Store, the Buyer can register by filling in the registration form and providing their personal data: for a physical person — name, surname, e-mail address, delivery address, telephone number (and other data important for delivery, e.g., door code); for a legal person — name and surname of the representative, name of the company, registration number, legal address, delivery address, contact information, bank, and bank account number.
  • 3.2. The Buyer is fully responsible for ensuring that the data provided in the Registration Form (or in the delivery information for non-registered Buyers) is precise, correct, and complete. If the Buyer's data changes, the Buyer must update it before making an Order. The Seller is not responsible for any losses that may occur to the Buyer or Third Parties because the Buyer has not provided correct and complete data.
  • 3.3. When registering or making an Order, the Buyer must make sure that the provided e-mail address is accessible. After making an Order, the Buyer undertakes to check their e-mail at least once every working day. The Seller shall not be responsible if the Advance Bill of the Order has been sent to the Buyer's provided e-mail address, but the Buyer has not read or received it.
  • 3.4. Registered Clients have the right to change their data or unsubscribe from commercial notifications in their account at any time.
  • 3.5. After registration, the Registered Client receives an individual password. The Client undertakes to keep the password in a safe place, unavailable to third parties, and not to disclose it. The Registered Client is responsible for storing access data as well as for any activities (providing data, ordering products, etc.) performed under their account. Any person logged into the system using the access data of a Registered Client is treated by the Seller as that Client.
  • 3.6. By registering or placing an order, the Client agrees to the processing of their personal data for the purpose of fulfilling orders, maintaining accounts, delivering documents, and resolving potential claims in accordance with European data protection regulations. The Seller uses organizational and technical measures to protect personal data against accidental destruction, alteration, or disclosure. The Seller undertakes not to disclose personal data to third parties except as provided by law and this Contract (e.g., to logistics services).

4. Prices

  • 4.1. All prices in the Online Store are stated in euros (EUR). Shipping costs are not included in the price.
  • 4.2. Items are sold to the Buyer at the prices indicated in the Online Store at the moment of ordering (sending the order to the Seller).
  • 4.3. The Seller has the right to change the prices of Items in the Online Store at any time without prior warning.

5. Ordering

  • 5.1. The Buyer selects Items in the catalogue and clicks the "ADD TO CART" button. Afterward, they can either continue shopping or proceed to checkout.
  • 5.2. In the Shopping Cart, it is possible to change the item quantity, recalculate prices, delete individual items, or empty the cart completely.
  • 5.3. During checkout, the system prompts the user to log in, register, or continue without registration by filling in the mandatory address fields.
  • 5.4. The Buyer selects the preferred shipping method in accordance with Section 8.

6. Payment Terms and Deadlines

  • 6.1. The Buyer must pay for the ordered Items no later than 5 (five) working days from the moment of Order confirmation and receipt of the Advance Bill.
  • 6.2. When making a payment, the Order number stated in the Advance Bill must be provided.
  • 6.3. The Seller ships or hands over the Items only after the full payment amount has been received in the Seller's bank account.
  • 6.4. The Seller has the right unilaterally and without notifying the Buyer to void the Order and cancel the item reservation if the payment is not received within 5 working days.

7. Order Execution

  • 7.1. The Seller makes every effort to ensure the full availability and completion of orders but cannot guarantee it. If the ordered item is unavailable or out of stock, the Seller will cancel the order or part of it, notifying the Buyer beforehand, and an Advance Bill for the missing items will not be sent.

8. Shipping and Receiving

  • 8.1. Items are delivered to the Buyer via courier services, Omniva parcel machines, or via post. Free self-pickup is also available in Riga (Stirnu Street 31) or Tallinn by prior mutual agreement.
  • 8.2. Shipping fees are paid separately by the Buyer. The rates depend on the weight, value, dimensions, and destination country of the shipment. Current rates are listed in the "Delivery Information" section.
  • 8.3. The Seller is considered to have fully fulfilled their delivery obligations from the moment the package is handed over to the selected carrier (Latvijas Pasts, Eesti Post, DPD, Omniva, UPS, etc.) and a valid tracking number is provided to the Buyer.
  • 8.4. The Seller bears no financial or legal responsibility for transit delays, damage, transport failures, or losses caused by national postal operators or the destination country's postal operator once the shipment has left Latvia / Estonia and successfully arrived in the recipient's country.
  • 8.5. During checkout, the default shipping method is always set to the secured EU Courier (Insured) method. If the Buyer manually changes the shipping method to Tracked Post (Uninsured) (Registered mail without insurance) to save on shipping costs, the Buyer fully acknowledges the risks and assumes financial responsibility in case of postal failures.
  • 8.6. Liability Limits for Uninsured Post (Tracked Post):
    • For orders with a total value up to 50.00 EUR, Tracked Post is the recommended and optimal method.
    • For orders with a total value exceeding 50.00 EUR, if the Buyer deliberately chooses uninsured Tracked Post instead of DPD courier, the maximum compensation from the Seller in case of confirmed postal loss is strictly limited to 40.00 EUR (basic compensation). The Buyer takes the remaining value of the order at their own risk.

9. Right of Withdrawal, Returns, and Exchanges

  • 9.1. If the Buyer is a consumer according to the Consumer Protection Law (a physical person purchasing goods for purposes unrelated to business or profession), the Buyer has the right to unilaterally withdraw from the contract and return the item within 14 calendar days from the day of receipt without giving a reason.
  • 9.2. To exercise the right of withdrawal, the Buyer must fill out and sign the withdrawal form available on the website (http://coinslv.com/index.php?route=account/return/add).
  • 9.3. The Buyer must return the goods to the Seller at their own expense within 7 days after submitting the written withdrawal.
  • 9.4. The Seller shall refund the price paid for the returned goods within 14 days from the day of receiving the withdrawal form and the returned goods. Refunds are made exclusively via bank transfer to the Buyer's bank account. Shipping fees are non-refundable.
  • 9.5. The Buyer is responsible for maintaining the quality, appearance, and safety of the goods during the withdrawal period. The item must be returned in its original, undamaged packaging, in full set, without signs of use, with all labels, protective films, and purchase documents preserved. The Seller has the right to refuse a refund if the goods are worn, damaged, or incomplete.

10. Images

  • 10.1. The Seller is not responsible if the real shade, color, or shape of the item slightly differs from what the Buyer sees on their device screen due to monitor color reproduction settings. Images have an informative nature only.

11. Information Exchange

  • 11.1. The Seller contacts the Buyer using the e-mail address or telephone number provided during checkout or registration.
  • 11.2. The Buyer sends all notices, questions, and claims to the Seller using the contact methods stated in the "Contact Us" section of the website.